Policy
Free Shipping
All Orders within the EU (except DE, AT, IT, LU, BE, CZ, SK) (except islands).
Cyprus customer please consult: [email protected]
Shipping Time
Typically, products will arrive within 2-7 working days of placing your order.
Shipping Orders
Orders will be shipped within 1-2 working days after payment is processed. Due to certain unforeseen events, the estimated delivery date may be delayed. Orders for various products can be shipped separately. All purchases made through wanroytech.com are subject to a shipping contract. This means that risk of loss and title to such items pass to you when the item is submitted to the carrier.
Cancel the Order
We accept order cancellations prior to product shipment or production. If the order is canceled, you will receive a full refund. We cannot cancel an order if the product has already shipped.
Delivery Address
A correct and complete shipping address is essential. Currently, we only ship orders to the EU (except DE, AT, IT, LU, BE, CZ, SK) (except islands). Once your order is ready to ship or has shipped, we cannot change the delivery address. If the package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately to correct it and the package will be re-sent for an additional cost of shipping. You must provide a valid phone number.
Shipping Courier & Status
The order will be shipped from Germany. When you place an order through wanroytech.com, you will receive an official email from WANROY with shipping information. Please provide a valid email address and check the email content promptly. If you do not receive this email, please check your spam folder and add WANROY to your contact list.
Exchanges and refunds
If the product fails to function properly within the applicable warranty period due to defective workmanship or materials, the product will be replaced and WANROY will pay the return shipping costs.
WANROY offers a 30-day money back guarantee on purchases made directly from wanroytech.com.
We are confident that you will like the WANROY product. But, if for any reason you are not satisfied, please let us know within 30 days. Once we receive the product and confirm its validity, we will refund you in full.
To return a product, send an email to ‘[email protected]’ . To return products according to the 30-day return policy, please make sure you purchased the product directly from wanroytech.com. Please contact official customer service and initiate the return process within 30 days of the original shipment date. Product must be returned in original packaging, with all materials in new or like-new condition, and accompanied by a return authorization number.
Damage and Problems
Please inspect your order upon receipt and if the item is faulty, damaged or you have received the wrong item, please contact us immediately so we can assess and rectify the problem.
Exclusion
The WANROY warranty does not cover:
Misuse/abuse/accidental damage/damage due to natural disasters. (e.g. lightning, tornadoes, hurricanes, etc.). Unauthorized modifications/repairs/disassembly or failure to follow official instructions or manuals; Non-quality issues; Items purchased from unauthorized resellers; For special applications other than normal consumer use; Lost/stolen/gifted/refundable products; Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes; Failure to provide valid proof of purchase.
Customer Service by Mail:
How can I obtain warranty assistance? Contact us at ‘[email protected]’.
Delayed or Lost Refunds
If you haven’t received your refund yet, please check your bank account first. If you paid by credit card, the money will be refunded to your account in the same way. Please allow 7-10 business days for your credit limit to appear on your credit card statement. Refunds usually take some time. If you have completed all of these actions and have not received your refund, please contact us at ‘[email protected]’.
Return and Refund Policy
Please read the following terms and conditions carefully. WANROY reserves the right to refuse exchanges or refunds if the conditions are not met.
Other distributors, suppliers or dealers may provide you with their own warranties. If you are not purchasing directly from WANROY, please contact them for more information.
How to Return Product?
If you are returning an item, you must request a Return Merchandise Authorization (RMA) number. WANROY will not accept returns without prior authorization and without an RMA number.
You can contact our customer service via email and ask for assistance in obtaining an RMA form.
Return Procedure
Obtain the RMA (Return Merchandise Authorization) number:
The RMA number must be clearly written on the return label of each package returned to WANROY. Do not write the RMA number on the box. Our warehouse will not accept packages without the RMA number on the return label.
1. Write the RMA number on the shipping label on the outside of the package.
2.All returns must have an RMA number in order to be processed.
How can I Cancel or Modify my Order?
You can cancel your order while it is still “in progress”. But once the status changes to “shipped”, the order can no longer be canceled. Contact us at ‘[email protected]’ within one day of sending your order.
How to Process Return and Return of Goods?
Please contact us at ‘[email protected]’ and we will be happy to assist you and provide you with a solution within 24 hours of the working day. As part of our returns process, we require certain information to process your returns and exchanges:
Order number
Recipient information
Limited Warranty
WANROY warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser.
In addition to this, proof of correct battery usage is required when making a battery warranty claim.
Note: No warranty for gifts product.
The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
1 year warranty models covered：
WY100W (18V 100W solar panel)
WY21W (5V 21W solar panel)
2 year warranty models covered：
WY600(648Wh 600W power station)
1 year warranty coverage details:
1. Replacement Period:
• During the first year from the date of purchase, Wanroy will provide replacement of the product if it is found to be defective in materials or workmanship.
• The replacement will be offered at no additional cost to the customer.
• Proof of purchase, such as a valid sales receipt or invoice, may be required to claim the replacement.
2 year warranty coverage details:
1. Replacement Period (First year):
• During the first year from the date of purchase, Wanroy will provide replacement of the product if it is found to be defective in materials or workmanship.
• The replacement will be offered at no additional cost to the customer.
• Proof of purchase, such as a valid sales receipt or invoice, may be required to claim the replacement.
2. Repair Period (Next 1 Years):
• After the first year replacement period, Wanroy will provide repair services for any defects in materials or workmanship for the remaining 1 years of the warranty period.
• The repair will be performed by authorized service technicians and will be conducted at no additional cost to the customer.
• Proof of purchase, such as a valid sales receipt or invoice, may be required to claim the repair services.
The warranty does not include performing or reimbursing re-installation, transportation, and re-installation. This warranty will be considered void if the unit has suffered any physical damage or alteration, either internally or externally, and does not cover damages arising from improper use like:
• Reversed battery polarity.
• Inadequate connection.
• Mechanical shock or deformation.
• Contact with liquid or oxidation by condensation.
• Use in an inappropriate environment (dust, corrosive vapour, humidity, high temperature, biological infestation, etc.).
• Breakage or damage due to lightning.
• Connection terminals and screws destroyed or other damages, like overheating, due to insufficient tightening.
• For any electronic breakage except due to lightning (reverse polarity, over‐voltage due to external cause), the state of the internal control diode and/or the input/output X and Y capacitors determine the warranty.
This warranty will not apply where the product has been misused, neglected, improperly installed, or repaired by anyone other than Wanroy or one of its authorized Repair Centers. In order to qualify for the warranty, the product must not be disassembled or modified.
Repair, replacement or credit are our sole remedies, and Wanroy shall not be liable for damages, whether direct, incidental, special, or consequential, even caused by negligence or fault.
As a product requires service, it must be brought back to the place of purchase. In case no contact can be made with the merchant, or if he is either unable or not allowed to provide service, direct contact should be made with Wanroy Support Team.
Wanroy owns all parts removed from repaired products. Wanroy uses new or reconditioned parts made by various manufacturers when performing warranty repairs or building replacement products. If Wanroy repairs or replaces a part of a product, its warranty term is not extended.
All remedies and the measure for damages are limited to the above.
Wanroy shall in no event be liable for consequential, incidental, contingent or special damages, even if having been advised of the probability of such damages. Any and all other warranties expressed or implied arising by law, course of dealing, course of performance, usage of trade or otherwise, including but not limited to implied warranties of merchant ability and fitness for a particular purpose, are limited in duration to a period of 1/2 years from the date of purchase, with the exception of batteries.
Life Support Policy
As a general policy, Wanroy Technology does not recommend the use of any of its products in life support applications where failure or malfunction of Wanroy’s product can be reasonably expected to cause the failure of the life support device or to significantly affect its safety or effectiveness. Wanroy does not recommend the use of any of its products in direct patient care. Wanroy will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to Wanroy that the risks of injury or damage have been minimized, the customer assumes all such risks, and the liability of Wanroy is adequately protected under the circumstances.
After-sales service outside their warranty period
Wanroy provides paid maintain, repair and inspection service outside the product warranty.
Transport
It is the responsibility of the sender to sufficiently package these products. The transport must be organized in a way to avoid any damage, especially when a single unit or heavy unit is sent.
Severability
If a part of the terms and conditions set out above is held invalid, void or unenforceable due to any particular national or international legislation, it shall not affect other parts of the terms and conditions remaining.
Contact Details
WANROY TECHNOLOGY COMPANY LIMITED
Address: ROOM 13, 27/F HO KING COMM CTR 2-16 FA YUEN ST MONGKOK KLN HONG KONG
Telephone: +86 189 2675 1724
Email: [email protected]
Limited Warranty
WANROY warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser.
In addition to this, proof of correct battery usage is required when making a battery warranty claim.
Note: No warranty for gifts product.
The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
Covered models:
WY12100 (12,8V 100Ah) 、WY12200 (12,8V 200Ah) 、WY48100 (48V 100Ah) 、WY48150 (51,2V 100Ah）、5kW Inverter (WYIN5K)
Coverage Details：
1. Replacement Period (First Year):
• During the first year from the date of purchase, Wanroy will provide replacement of the product if it is found to be defective in materials or workmanship.
• The replacement will be offered at no additional cost to the customer.
• Proof of purchase, such as a valid sales receipt or invoice, may be required to claim the replacement.
2. Repair Period (Next 4 Years):
• After the first year replacement period, Wanroy will provide repair services for any defects in materials or workmanship for the remaining four years of the warranty period.
• The repair will be performed by authorized service technicians and will be conducted at no additional cost to the customer.
• Proof of purchase, such as a valid sales receipt or invoice, may be required to claim the repair services.
The warranty does not include performing or reimbursing re-installation, transportation, and re-installation. This warranty will be considered void if the unit has suffered any physical damage or alteration, either internally or externally, and does not cover damages arising from improper use like:
• Reversed battery polarity.
• Inadequate connection.
• Mechanical shock or deformation.
• Contact with liquid or oxidation by condensation.
• Use in an inappropriate environment (dust, corrosive vapour, humidity, high temperature, biological infestation, etc.).
• Breakage or damage due to lightning.
• Connection terminals and screws destroyed or other damages, like overheating, due to insufficient tightening.
• For any electronic breakage except due to lightning (reverse polarity, over‐voltage due to external cause), the state of the internal control diode and/or the input/output X and Y capacitors determine the warranty.
This warranty will not apply where the product has been misused, neglected, improperly installed, or repaired by anyone other than Wanroy or one of its authorized Repair Centers. In order to qualify for the warranty, the product must not be disassembled or modified.
Repair, replacement or credit are our sole remedies, and Wanroy shall not be liable for damages, whether direct, incidental, special, or consequential, even caused by negligence or fault.
As a product requires service, it must be brought back to the place of purchase. In case no contact can be made with the merchant, or if he is either unable or not allowed to provide service, direct contact should be made with Wanroy Support Team.
Wanroy owns all parts removed from repaired products. Wanroy uses new or reconditioned parts made by various manufacturers when performing warranty repairs or building replacement products. If Wanroy repairs or replaces a part of a product, its warranty term is not extended.
All remedies and the measure for damages are limited to the above.
Wanroy shall in no event be liable for consequential, incidental, contingent or special damages, even if having been advised of the probability of such damages. Any and all other warranties expressed or implied arising by law, course of dealing, course of performance, usage of trade or otherwise, including but not limited to implied warranties of merchant ability and fitness for a particular purpose, are limited in duration to a period of five (5) years from the date of purchase, with the exception of batteries.
Life Support Policy
As a general policy, Wanroy Technology does not recommend the use of any of its products in life support applications where failure or malfunction of Wanroy’s product can be reasonably expected to cause the failure of the life support device or to significantly affect its safety or effectiveness. Wanroy does not recommend the use of any of its products in direct patient care. Wanroy will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to Wanroy that the risks of injury or damage have been minimized, the customer assumes all such risks, and the liability of Wanroy is adequately protected under the circumstances.
After-sales service outside their warranty period
Wanroy provides paid maintain, repair and inspection service outside the product warranty.
Transport
It is the responsibility of the sender to sufficiently package these products. The transport must be organized in a way to avoid any damage, especially when a single unit or heavy unit is sent.
Severability
If a part of the terms and conditions set out above is held invalid, void or unenforceable due to any particular national or international legislation, it shall not affect other parts of the terms and conditions remaining.
Contact Details
WANROY TECHNOLOGY COMPANY LIMITED
Address: ROOM 13, 27/F HO KING COMM CTR 2-16 FA YUEN ST MONGKOK KLN HONG KONG
Telephone: +86 189 2675 1724
Email: [email protected]
Limited Warranty
WANROY warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser.
In addition to this, proof of correct battery usage is required when making a battery warranty claim.
Note: No warranty for gifts product.
The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
Covered models:
empower all-in-one WY51200 (51,2V 200Ah Battery + 5kW Inverter)
WY51100 (10kWh Battery）
Coverage Details：
1. Replacement Period (First 3 Year):
• During the first three year from the date of purchase, Wanroy will provide replacement of the product if it is found to be defective in materials or workmanship.
• The replacement will be offered at no additional cost to the customer.
• Proof of purchase, such as a valid sales receipt or invoice, may be required to claim the replacement.
2. Repair Period (Next 7 Years):
• After the initial 3 years replacement period, Wanroy will provide repair services for any defects in materials or workmanship for the remaining seven years of the warranty period.
• The repair will be performed by authorized service technicians and will be conducted at no additional cost to the customer.
• Proof of purchase, such as a valid sales receipt or invoice, may be required to claim the repair services.
The warranty does not include performing or reimbursing re – installation, transportation, and re – installation. This warranty will be considered void if the unit has suffered any physical damage or alteration, either internally or externally, and does not cover damages arising from improper use like:
• Reversed battery polarity.
• Inadequate connection.
• Mechanical shock or deformation.
• Contact with liquid or oxidation by condensation.
• Use in an inappropriate environment (dust, corrosive vapour, humidity, high temperature, biological infestation, etc.).
• Breakage or damage due to lightning.
• Connection terminals and screws destroyed or other damages, like overheating, due to insufficient tightening.
• For any electronic breakage except due to lightning (reverse polarity, over‐voltage due to external cause), the state of the internal control diode and/or the input/output X and Y capacitors determine the warranty.
This warranty will not apply where the product has been misused, neglected, improperly installed, or repaired by anyone other than Wanroy or one of its authorized Repair Centers. In order to qualify for the warranty, the product must not be disassembled or modified.
Repair, replacement or credit are our sole remedies, and Wanroy shall not be liable for damages, whether direct, incidental, special, or consequential, even caused by negligence or fault.
As a product requires service, it must be brought back to the place of purchase. In case no contact can be made with the merchant, or if he is either unable or not allowed to provide service, direct contact should be made with Wanroy Support Team.
Wanroy owns all parts removed from repaired products. Wanroy uses new or reconditioned parts made by various manufacturers when performing warranty repairs or building replacement products. If Wanroy repairs or replaces a part of a product, its warranty term is not extended.
All remedies and the measure for damages are limited to the above.
Wanroy shall in no event be liable for consequential, incidental, contingent or special damages, even if having been advised of the probability of such damages. Any and all other warranties expressed or implied arising by law, course of dealing, course of performance, usage of trade or otherwise, including but not limited to implied warranties of merchant ability and fitness for a particular purpose, are limited in duration to a period of ten (10) years from the date of purchase, with the exception of batteries.
Life Support Policy
As a general policy, Wanroy Technology does not recommend the use of any of its products in life support applications where failure or malfunction of Wanroy’s product can be reasonably expected to cause the failure of the life support device or to significantly affect its safety or effectiveness. Wanroy does not recommend the use of any of its products in direct patient care. Wanroy will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to Wanroy that the risks of injury or damage have been minimized, the customer assumes all such risks, and the liability of Wanroy is adequately protected under the circumstances.
After-sales service outside their warranty period
Wanroy provides paid maintain, repair and inspection service outside the product warranty.
Transport
It is the responsibility of the sender to sufficiently package these products. The transport must be organized in a way to avoid any damage, especially when a single unit or heavy unit is sent.
Severability
If a part of the terms and conditions set out above is held invalid, void or unenforceable due to any particular national or international legislation, it shall not affect other parts of the terms and conditions remaining.
Contact Details
WANROY TECHNOLOGY COMPANY LIMITED
Address: ROOM 13, 27/F HO KING COMM CTR 2-16 FA YUEN ST MONGKOK KLN HONG KONG
Telephone: +86 189 2675 1724
Email: [email protected]
Free Shipping
All Orders within the EU (except DE, AT, IT, LU, BE, CZ, SK) (except islands).
Cyprus customer please consult: [email protected]
Shipping Time
Typically, products will arrive within 2-7 working days of placing your order.
Shipping Orders
Orders will be shipped within 1-2 working days after payment is processed. Due to certain unforeseen events, the estimated delivery date may be delayed. Orders for various products can be shipped separately. All purchases made through wanroytech.com are subject to a shipping contract. This means that risk of loss and title to such items pass to you when the item is submitted to the carrier.
Cancel the Order
We accept order cancellations prior to product shipment or production. If the order is canceled, you will receive a full refund. We cannot cancel an order if the product has already shipped.
Delivery Address
A correct and complete shipping address is essential. Currently, we only ship orders to the EU (except DE, AT, IT, LU, BE, CZ, SK) (except islands). Once your order is ready to ship or has shipped, we cannot change the delivery address. If the package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately to correct it and the package will be re-sent for an additional cost of shipping. You must provide a valid phone number.
Shipping Courier & Status
The order will be shipped from Germany. When you place an order through wanroytech.com, you will receive an official email from WANROY with shipping information. Please provide a valid email address and check the email content promptly. If you do not receive this email, please check your spam folder and add WANROY to your contact list.
Exchanges and refunds
If the product fails to function properly within the applicable warranty period due to defective workmanship or materials, the product will be replaced and WANROY will pay the return shipping costs.
WANROY offers a 30-day money back guarantee on purchases made directly from wanroytech.com.
We are confident that you will like the WANROY product. But, if for any reason you are not satisfied, please let us know within 30 days. Once we receive the product and confirm its validity, we will refund you in full.
To return a product, send an email to ‘[email protected]’ . To return products according to the 30-day return policy, please make sure you purchased the product directly from wanroytech.com. Please contact official customer service and initiate the return process within 30 days of the original shipment date. Product must be returned in original packaging, with all materials in new or like-new condition, and accompanied by a return authorization number.
Damage and Problems
Please inspect your order upon receipt and if the item is faulty, damaged or you have received the wrong item, please contact us immediately so we can assess and rectify the problem.
Exclusion
The WANROY warranty does not cover:
Misuse/abuse/accidental damage/damage due to natural disasters. (e.g. lightning, tornadoes, hurricanes, etc.). Unauthorized modifications/repairs/disassembly or failure to follow official instructions or manuals; Non-quality issues; Items purchased from unauthorized resellers; For special applications other than normal consumer use; Lost/stolen/gifted/refundable products; Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes; Failure to provide valid proof of purchase.
Customer Service by Mail:
How can I obtain warranty assistance? Contact us at ‘[email protected]’.
Delayed or Lost Refunds
If you haven’t received your refund yet, please check your bank account first. If you paid by credit card, the money will be refunded to your account in the same way. Please allow 7-10 business days for your credit limit to appear on your credit card statement. Refunds usually take some time. If you have completed all of these actions and have not received your refund, please contact us at ‘[email protected]’.
Return and Refund Policy
Please read the following terms and conditions carefully. WANROY reserves the right to refuse exchanges or refunds if the conditions are not met.
Other distributors, suppliers or dealers may provide you with their own warranties. If you are not purchasing directly from WANROY, please contact them for more information.
How to Return Product?
If you are returning an item, you must request a Return Merchandise Authorization (RMA) number. WANROY will not accept returns without prior authorization and without an RMA number.
You can contact our customer service via email and ask for assistance in obtaining an RMA form.
Return Procedure
Obtain the RMA (Return Merchandise Authorization) number:
The RMA number must be clearly written on the return label of each package returned to WANROY. Do not write the RMA number on the box. Our warehouse will not accept packages without the RMA number on the return label.
1. Write the RMA number on the shipping label on the outside of the package.
2.All returns must have an RMA number in order to be processed.
How can I Cancel or Modify my Order?
You can cancel your order while it is still “in progress”. But once the status changes to “shipped”, the order can no longer be canceled. Contact us at ‘[email protected]’ within one day of sending your order.
How to Process Return and Return of Goods?
Please contact us at ‘[email protected]’ and we will be happy to assist you and provide you with a solution within 24 hours of the working day. As part of our returns process, we require certain information to process your returns and exchanges:
Order number
Recipient information
Limited Warranty
WANROY warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser.
In addition to this, proof of correct battery usage is required when making a battery warranty claim.
Note: No warranty for gifts product.
The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
1 year warranty models covered：
WY100W (18V 100W solar panel)
WY21W (5V 21W solar panel)
2 year warranty models covered：
WY600(648Wh 600W power station)
1 year warranty coverage details:
1. Replacement Period:
• During the first year from the date of purchase, Wanroy will provide replacement of the product if it is found to be defective in materials or workmanship.
• The replacement will be offered at no additional cost to the customer.
• Proof of purchase, such as a valid sales receipt or invoice, may be required to claim the replacement.
2 year warranty coverage details:
1. Replacement Period (First year):
• During the first year from the date of purchase, Wanroy will provide replacement of the product if it is found to be defective in materials or workmanship.
• The replacement will be offered at no additional cost to the customer.
• Proof of purchase, such as a valid sales receipt or invoice, may be required to claim the replacement.
2. Repair Period (Next 1 Years):
• After the first year replacement period, Wanroy will provide repair services for any defects in materials or workmanship for the remaining 1 years of the warranty period.
• The repair will be performed by authorized service technicians and will be conducted at no additional cost to the customer.
• Proof of purchase, such as a valid sales receipt or invoice, may be required to claim the repair services.
The warranty does not include performing or reimbursing re-installation, transportation, and re-installation. This warranty will be considered void if the unit has suffered any physical damage or alteration, either internally or externally, and does not cover damages arising from improper use like:
• Reversed battery polarity.
• Inadequate connection.
• Mechanical shock or deformation.
• Contact with liquid or oxidation by condensation.
• Use in an inappropriate environment (dust, corrosive vapour, humidity, high temperature, biological infestation, etc.).
• Breakage or damage due to lightning.
• Connection terminals and screws destroyed or other damages, like overheating, due to insufficient tightening.
• For any electronic breakage except due to lightning (reverse polarity, over‐voltage due to external cause), the state of the internal control diode and/or the input/output X and Y capacitors determine the warranty.
This warranty will not apply where the product has been misused, neglected, improperly installed, or repaired by anyone other than Wanroy or one of its authorized Repair Centers. In order to qualify for the warranty, the product must not be disassembled or modified.
Repair, replacement or credit are our sole remedies, and Wanroy shall not be liable for damages, whether direct, incidental, special, or consequential, even caused by negligence or fault.
As a product requires service, it must be brought back to the place of purchase. In case no contact can be made with the merchant, or if he is either unable or not allowed to provide service, direct contact should be made with Wanroy Support Team.
Wanroy owns all parts removed from repaired products. Wanroy uses new or reconditioned parts made by various manufacturers when performing warranty repairs or building replacement products. If Wanroy repairs or replaces a part of a product, its warranty term is not extended.
All remedies and the measure for damages are limited to the above.
Wanroy shall in no event be liable for consequential, incidental, contingent or special damages, even if having been advised of the probability of such damages. Any and all other warranties expressed or implied arising by law, course of dealing, course of performance, usage of trade or otherwise, including but not limited to implied warranties of merchant ability and fitness for a particular purpose, are limited in duration to a period of 1/2 years from the date of purchase, with the exception of batteries.
Life Support Policy
As a general policy, Wanroy Technology does not recommend the use of any of its products in life support applications where failure or malfunction of Wanroy’s product can be reasonably expected to cause the failure of the life support device or to significantly affect its safety or effectiveness. Wanroy does not recommend the use of any of its products in direct patient care. Wanroy will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to Wanroy that the risks of injury or damage have been minimized, the customer assumes all such risks, and the liability of Wanroy is adequately protected under the circumstances.
After-sales service outside their warranty period
Wanroy provides paid maintain, repair and inspection service outside the product warranty.
Transport
It is the responsibility of the sender to sufficiently package these products. The transport must be organized in a way to avoid any damage, especially when a single unit or heavy unit is sent.
Severability
If a part of the terms and conditions set out above is held invalid, void or unenforceable due to any particular national or international legislation, it shall not affect other parts of the terms and conditions remaining.
Contact Details
WANROY TECHNOLOGY COMPANY LIMITED
Address: ROOM 13, 27/F HO KING COMM CTR 2-16 FA YUEN ST MONGKOK KLN HONG KONG
Telephone: +86 189 2675 1724
Email: [email protected]
Limited Warranty
WANROY warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser.
In addition to this, proof of correct battery usage is required when making a battery warranty claim.
Note: No warranty for gifts product.
The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
Covered models:
WY12100 (12,8V 100Ah) 、WY12200 (12,8V 200Ah) 、WY48100 (48V 100Ah) 、WY48150 (51,2V 100Ah）、5kW Inverter (WYIN5K)
Coverage Details：
1. Replacement Period (First Year):
• During the first year from the date of purchase, Wanroy will provide replacement of the product if it is found to be defective in materials or workmanship.
• The replacement will be offered at no additional cost to the customer.
• Proof of purchase, such as a valid sales receipt or invoice, may be required to claim the replacement.
2. Repair Period (Next 4 Years):
• After the first year replacement period, Wanroy will provide repair services for any defects in materials or workmanship for the remaining four years of the warranty period.
• The repair will be performed by authorized service technicians and will be conducted at no additional cost to the customer.
• Proof of purchase, such as a valid sales receipt or invoice, may be required to claim the repair services.
The warranty does not include performing or reimbursing re-installation, transportation, and re-installation. This warranty will be considered void if the unit has suffered any physical damage or alteration, either internally or externally, and does not cover damages arising from improper use like:
• Reversed battery polarity.
• Inadequate connection.
• Mechanical shock or deformation.
• Contact with liquid or oxidation by condensation.
• Use in an inappropriate environment (dust, corrosive vapour, humidity, high temperature, biological infestation, etc.).
• Breakage or damage due to lightning.
• Connection terminals and screws destroyed or other damages, like overheating, due to insufficient tightening.
• For any electronic breakage except due to lightning (reverse polarity, over‐voltage due to external cause), the state of the internal control diode and/or the input/output X and Y capacitors determine the warranty.
This warranty will not apply where the product has been misused, neglected, improperly installed, or repaired by anyone other than Wanroy or one of its authorized Repair Centers. In order to qualify for the warranty, the product must not be disassembled or modified.
Repair, replacement or credit are our sole remedies, and Wanroy shall not be liable for damages, whether direct, incidental, special, or consequential, even caused by negligence or fault.
As a product requires service, it must be brought back to the place of purchase. In case no contact can be made with the merchant, or if he is either unable or not allowed to provide service, direct contact should be made with Wanroy Support Team.
Wanroy owns all parts removed from repaired products. Wanroy uses new or reconditioned parts made by various manufacturers when performing warranty repairs or building replacement products. If Wanroy repairs or replaces a part of a product, its warranty term is not extended.
All remedies and the measure for damages are limited to the above.
Wanroy shall in no event be liable for consequential, incidental, contingent or special damages, even if having been advised of the probability of such damages. Any and all other warranties expressed or implied arising by law, course of dealing, course of performance, usage of trade or otherwise, including but not limited to implied warranties of merchant ability and fitness for a particular purpose, are limited in duration to a period of five (5) years from the date of purchase, with the exception of batteries.
Life Support Policy
As a general policy, Wanroy Technology does not recommend the use of any of its products in life support applications where failure or malfunction of Wanroy’s product can be reasonably expected to cause the failure of the life support device or to significantly affect its safety or effectiveness. Wanroy does not recommend the use of any of its products in direct patient care. Wanroy will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to Wanroy that the risks of injury or damage have been minimized, the customer assumes all such risks, and the liability of Wanroy is adequately protected under the circumstances.
After-sales service outside their warranty period
Wanroy provides paid maintain, repair and inspection service outside the product warranty.
Transport
It is the responsibility of the sender to sufficiently package these products. The transport must be organized in a way to avoid any damage, especially when a single unit or heavy unit is sent.
Severability
If a part of the terms and conditions set out above is held invalid, void or unenforceable due to any particular national or international legislation, it shall not affect other parts of the terms and conditions remaining.
Contact Details
WANROY TECHNOLOGY COMPANY LIMITED
Address: ROOM 13, 27/F HO KING COMM CTR 2-16 FA YUEN ST MONGKOK KLN HONG KONG
Telephone: +86 189 2675 1724
Email: [email protected]
Limited Warranty
WANROY warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser.
In addition to this, proof of correct battery usage is required when making a battery warranty claim.
Note: No warranty for gifts product.
The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
Covered models:
empower all-in-one WY51200 (51,2V 200Ah Battery + 5kW Inverter)
WY51100 (10kWh Battery）
Coverage Details：
1. Replacement Period (First 3 Year):
• During the first three year from the date of purchase, Wanroy will provide replacement of the product if it is found to be defective in materials or workmanship.
• The replacement will be offered at no additional cost to the customer.
• Proof of purchase, such as a valid sales receipt or invoice, may be required to claim the replacement.
2. Repair Period (Next 7 Years):
• After the initial 3 years replacement period, Wanroy will provide repair services for any defects in materials or workmanship for the remaining seven years of the warranty period.
• The repair will be performed by authorized service technicians and will be conducted at no additional cost to the customer.
• Proof of purchase, such as a valid sales receipt or invoice, may be required to claim the repair services.
The warranty does not include performing or reimbursing re – installation, transportation, and re – installation. This warranty will be considered void if the unit has suffered any physical damage or alteration, either internally or externally, and does not cover damages arising from improper use like:
• Reversed battery polarity.
• Inadequate connection.
• Mechanical shock or deformation.
• Contact with liquid or oxidation by condensation.
• Use in an inappropriate environment (dust, corrosive vapour, humidity, high temperature, biological infestation, etc.).
• Breakage or damage due to lightning.
• Connection terminals and screws destroyed or other damages, like overheating, due to insufficient tightening.
• For any electronic breakage except due to lightning (reverse polarity, over‐voltage due to external cause), the state of the internal control diode and/or the input/output X and Y capacitors determine the warranty.
This warranty will not apply where the product has been misused, neglected, improperly installed, or repaired by anyone other than Wanroy or one of its authorized Repair Centers. In order to qualify for the warranty, the product must not be disassembled or modified.
Repair, replacement or credit are our sole remedies, and Wanroy shall not be liable for damages, whether direct, incidental, special, or consequential, even caused by negligence or fault.
As a product requires service, it must be brought back to the place of purchase. In case no contact can be made with the merchant, or if he is either unable or not allowed to provide service, direct contact should be made with Wanroy Support Team.
Wanroy owns all parts removed from repaired products. Wanroy uses new or reconditioned parts made by various manufacturers when performing warranty repairs or building replacement products. If Wanroy repairs or replaces a part of a product, its warranty term is not extended.
All remedies and the measure for damages are limited to the above.
Wanroy shall in no event be liable for consequential, incidental, contingent or special damages, even if having been advised of the probability of such damages. Any and all other warranties expressed or implied arising by law, course of dealing, course of performance, usage of trade or otherwise, including but not limited to implied warranties of merchant ability and fitness for a particular purpose, are limited in duration to a period of ten (10) years from the date of purchase, with the exception of batteries.
Life Support Policy
As a general policy, Wanroy Technology does not recommend the use of any of its products in life support applications where failure or malfunction of Wanroy’s product can be reasonably expected to cause the failure of the life support device or to significantly affect its safety or effectiveness. Wanroy does not recommend the use of any of its products in direct patient care. Wanroy will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to Wanroy that the risks of injury or damage have been minimized, the customer assumes all such risks, and the liability of Wanroy is adequately protected under the circumstances.
After-sales service outside their warranty period
Wanroy provides paid maintain, repair and inspection service outside the product warranty.
Transport
It is the responsibility of the sender to sufficiently package these products. The transport must be organized in a way to avoid any damage, especially when a single unit or heavy unit is sent.
Severability
If a part of the terms and conditions set out above is held invalid, void or unenforceable due to any particular national or international legislation, it shall not affect other parts of the terms and conditions remaining.
Contact Details
WANROY TECHNOLOGY COMPANY LIMITED
Address: ROOM 13, 27/F HO KING COMM CTR 2-16 FA YUEN ST MONGKOK KLN HONG KONG
Telephone: +86 189 2675 1724
Email: [email protected]
